The "chat with a service representative" feature that most websites have now is the BOMB. Just sayin'.
I resolved a Bank of America issue over their chat just now, and it took probably 1/4 of time time I would have spent on the phone.
REPLY: to the comments on the laptop post. While I recognize the advantages of a Mac, the problem is that we take exams on a Windows-based platform. People with Macs have had all kinds of problems, and I'd rather stick to a PC for that purpose. Any advice on PC? What RAM and memory specifications are up to date? I'm partial to my HP, but open to suggestions.
[SHOOT! Spell check doesn't cover the title, apparently. Go ahead and judge me.]